x111cm Privacy
Policy

This Privacy Policy ("Policy") describes how x111cm ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or register on the x111cm platform, available at x111cm.net. This Policy applies to all products and services operated under the x111cm brand, including the online casino, sportsbook, live betting, slot games, arcade titles, and all associated account and payment functions.

x111cm is committed to handling your personal data with transparency, care, and in full compliance with internationally recognised data protection standards. We understand that players across Karachi, Lahore, Faisalabad, Islamabad, and the wider Pakistan region place considerable trust in us when they register and transact on our platform. That trust is something we take seriously and protect with rigorous technical and organisational measures.

By registering on x111cm or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the x111cm platform.

x111cm collects personal data across several categories depending on how you interact with the platform. The specific data collected includes, but is not limited to, the following:

x111cm collects personal data through the following primary channels:

• Direct Registration: When you create a x111cm account, you actively provide identity, contact, and initial financial setup information.
• KYC Verification: When you submit identity documents (CNIC, proof of address, payment method ownership) as part of the platform's Know Your Customer process, this data is collected and securely stored.
• Transactional Activity: Every deposit, withdrawal, and in-wallet transfer you make on x111cm generates a transaction record that is automatically logged.
• Platform Interaction: Your gameplay activity — including every bet, game session, and result — is recorded automatically for fair gaming audits, responsible gaming monitoring, and platform improvement.
• Cookies and Tracking Technologies: x111cm uses cookies and similar technologies to collect technical and usage data. See Section 9 for full details.
• Customer Support Interactions: When you contact x111cm via live chat or email, the content and metadata of those communications are recorded and stored.
• Third-Party Payment Providers: When you initiate a JazzCash, EasyPaisa, or bank transfer, our payment processing partners share transaction confirmation data with x111cm to enable wallet crediting and reconciliation.

x111cm processes your personal data for the following clearly defined purposes. We do not process personal data for purposes beyond those stated below without obtaining your separate consent:

• Account Creation and Management: To register, verify, and manage your x111cm account throughout its active lifecycle.
• Identity Verification and KYC: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with anti-money laundering (AML) obligations under applicable international gaming licensing standards.
• Payment Processing: To process PKR deposits via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and other supported channels, and to process withdrawal requests to your verified payment method.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities on the platform.
• Responsible Gaming Compliance: To monitor gameplay patterns for signs of problem gambling, to enforce deposit limits and self-exclusion orders set by you or mandated by regulatory authorities, and to deliver responsible gaming prompts.
• Customer Support: To respond to your support queries, resolve disputes, and manage escalated complaints effectively.
• Legal and Regulatory Obligations: To comply with applicable gaming licence conditions, financial regulations, and any lawful requests from competent authorities.
• Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve the x111cm platform's performance, content, and user experience.
• Marketing Communications: To send promotional offers, bonus notifications, and PSL or cricket betting market updates — only where you have provided explicit opt-in consent and subject to your marketing preference settings.

x111cm processes your personal data under the following legal bases, consistent with internationally recognised data protection frameworks:

• Contractual Necessity: Processing required to fulfil the x111cm Terms & Conditions agreement with you — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with AML regulations, gaming licence obligations, tax reporting requirements, and lawful authority requests.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional personalisation features, where your explicit opt-in consent has been obtained and can be withdrawn at any time.

x111cm does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared only in the following limited and controlled circumstances:

• Payment Processors: Your financial data is shared with payment service providers (including JazzCash, EasyPaisa, and banking partners) solely to facilitate the processing of your deposits and withdrawals. These providers are contractually bound to process data only for the purposes specified by x111cm.
• Identity Verification Providers: KYC data including scanned identity documents may be processed by certified third-party identity verification services engaged by x111cm to fulfil AML and age verification obligations.
• Game Providers: Your username and gameplay session data may be shared with licensed game providers whose titles are hosted on the x111cm platform, to the minimum extent required for game delivery and RNG audit trails.
• Regulatory and Law Enforcement Authorities: x111cm may disclose personal data to competent governmental or regulatory authorities where required by law, court order, or lawful regulatory demand. x111cm will notify you of such requests where legally permitted to do so.
• Fraud Prevention Networks: In cases of suspected fraud, money laundering, or serious terms violations, relevant data may be shared with industry-standard fraud prevention databases to protect the platform and its user base.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets involving x111cm, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections being maintained.

All third parties with whom x111cm shares personal data are required to maintain confidentiality and implement appropriate security measures. x111cm does not permit third-party recipients to use your data for any purpose beyond the specific processing task for which it was shared.

x111cm retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention schedule:

Upon expiry of the applicable retention period, x111cm will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification.

x111cm implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the x111cm platform is encrypted using industry-standard 256-bit SSL/TLS protocols, preventing interception by third parties.
• Encrypted Data Storage: Sensitive data stored in x111cm's databases — including identity documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to x111cm staff who require it to perform their specific job functions. Access is governed by role-based permissions, multi-factor authentication, and regular access reviews.
• Penetration Testing: x111cm's platform infrastructure undergoes regular independent security penetration tests to identify and remediate potential vulnerabilities before they can be exploited.
• Fraud Detection Systems: Automated fraud detection algorithms monitor transaction patterns and login behaviour in real time to identify and flag suspicious activity for immediate review.
• Incident Response: x111cm maintains a documented data breach response procedure. In the event of a data breach that poses a significant risk to your rights and freedoms, x111cm will notify affected users promptly in accordance with applicable regulatory obligations.

x111cm uses cookies and similar tracking technologies to operate the platform efficiently, maintain your session state, and gather analytics data that helps us improve user experience. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the x111cm platform to function. They maintain your logged-in session, remember your responsible gaming preferences, and ensure platform security. These cannot be disabled without preventing core platform functionality.
• Analytical / Performance Cookies: These cookies collect anonymised data about how users interact with the x111cm platform — including which pages are visited most frequently, how long sessions last, and which features are used most. This information helps x111cm improve the overall user experience. No personally identifiable information is included in analytical cookie data.
• Functional Cookies: These cookies remember your preferences — such as your chosen game lobby view, language settings, and notification preferences — to provide a more personalised platform experience across sessions.
• Marketing / Targeting Cookies: These cookies are used only where you have provided explicit consent. They help x111cm deliver relevant promotional content about offers, PSL betting markets, and casino bonuses that match your stated interests and platform behaviour.

You may manage your cookie preferences at any time through your browser settings. Note that disabling certain categories of cookies (beyond strictly necessary ones) may affect the functionality of the x111cm platform.

As a registered x111cm user, you hold the following rights with respect to your personal data. x111cm is committed to responding to all valid data rights requests within a reasonable timeframe:

• Right of Access: You may request a copy of the personal data that x111cm holds about you, along with information about how it is processed. Submit access requests via the x111cm live chat support channel.
• Right to Rectification: If any personal data held by x111cm about you is inaccurate or incomplete, you have the right to request that it be corrected. Many data fields can be updated directly within your account settings panel.
• Right to Erasure: In certain circumstances, you may request that x111cm delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to overriding retention obligations under AML and gaming licensing regulations.
• Right to Restrict Processing: You may request that x111cm limit the processing of your data in certain circumstances, such as while a complaint or dispute is being investigated.
• Right to Data Portability: Where technically feasible, you may request that x111cm provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to x111cm processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to x111cm's overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the rights listed above, please contact the x111cm support team via live chat or email at [email protected]. Please include your registered username and a clear description of your request. x111cm may need to verify your identity before processing certain data rights requests.

x111cm is strictly an adult platform. The minimum age for registration and use of all x111cm products and services is 21 years. x111cm does not knowingly collect, store, or process personal data belonging to individuals under the age of 21.

As part of the KYC verification process, x111cm requires all registering users to confirm their date of birth and to provide valid government-issued identification that confirms their age. Where x111cm has reasonable grounds to believe that a registered user is under 21, the account will be immediately suspended pending age verification. If verification cannot be completed satisfactorily, the account will be permanently closed.

If you are a parent or guardian and believe that a person under 21 has registered on x111cm using false information, please contact our support team immediately at [email protected] so that the account can be investigated and closed promptly.

x111cm reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable regulations, or licensing obligations. When material changes are made to this Policy, x111cm will notify registered users via an in-platform notification or by email to the address on file.

The "Last Updated" date displayed at the top of this page will be revised each time the Policy is updated. We encourage you to review this Policy periodically to remain informed about how x111cm handles your personal data. Your continued use of the x111cm platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way x111cm handles your personal data, our support team is available 24/7 via live chat on the platform.

For formal written data privacy correspondence — including data subject access requests, erasure requests, or complaint submissions — please contact us by email. Our dedicated privacy support address is: [email protected]

Please include your registered x111cm username, a clear description of your query or request, and — for identity verification purposes — your registered mobile number or email address in all privacy-related correspondence.